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Last updated: April 14, 2024

Welcome to RokmiTours! These Terms and Conditions govern your use of our website rokmitours.com and the services provided by RokmiTours, a tour agency based in Sri Lanka. By accessing our website and booking our tour packages or experiences, you agree to comply with these terms. Please read these terms carefully before using our services.

1. Booking and Payment

  • When you book a tour package or experience through our website, you agree to provide accurate and complete information.
  • Upon confirmation of your booking, you will be required to make an advance payment to secure your reservation. The remaining balance must be paid according to the payment terms specified in your booking confirmation.
  • We accept payment via various methods, including credit/debit cards, bank transfers, and other secure payment gateways.

2. Cancellation and Refunds

  • Our cancellation and refund policy is outlined in a separate document and is applicable to all bookings made through RokmiTours. Please refer to our Return and Refund Policy for more information.

3. Tour Packages and Experiences

  • RokmiTours offers a variety of tour packages and experiences in Sri Lanka. The details of each package, including itinerary, inclusions, exclusions, and pricing, are provided on our website.
  • While we strive to ensure the accuracy of all information provided, please note that tour itineraries and activities may be subject to change due to factors beyond our control, such as weather conditions, government regulations, or unforeseen circumstances.

4. Travel Documents and Insurance

  • It is your responsibility to ensure that you have the necessary travel documents, including passports, visas, and any other required permits, for your trip to Sri Lanka.
  • We recommend obtaining travel insurance to cover unforeseen events such as trip cancellations, medical emergencies, or lost luggage during your travels.

5. Code of Conduct

  • We expect all our customers to conduct themselves in a respectful and responsible manner during their tour or experience. Any behavior that disrupts the enjoyment of others or poses a risk to safety will not be tolerated.
  • We reserve the right to refuse service or remove any individual from a tour or experience if their behavior is deemed inappropriate or violates our terms and conditions.

6. Limitation of Liability

  • RokmiTours shall not be liable for any loss, injury, damage, or delay arising from acts of negligence or misconduct by third-party service providers, including hotels, transportation companies, or tour operators.
  • In no event shall RokmiTours be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services.

7. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

8. Changes to Terms and Conditions

  • RokmiTours reserves the right to update or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the revised terms on our website. We encourage you to review these terms periodically for any updates.

Thank you for choosing RokmiTours for your travel experiences in Sri Lanka. If you have any questions or concerns about these terms and conditions, please contact us at info@rokmitours.com.