Last updated: April 14, 2024
Thank you for choosing RokmiTours for your travel experiences in Sri Lanka. We strive to provide exceptional service and unforgettable experiences for our customers. However, we understand that circumstances may change, and you may need to cancel or modify your booking. Please read our Return and Refund Policy carefully to understand the terms and conditions applicable to cancellations and refunds.
Booking Confirmation and Advance Payment
Once you have made a booking and it is confirmed by RokmiTours, you will be required to pay an advance amount as a token to secure your tour package or experience.
Cancellation and Refund Policy
If you wish to cancel your booking, please ensure that you do so at least 14 days prior to the scheduled travel date to be eligible for a refund. Our cancellation and refund policy is as follows:
- 14 Days Before the Traveling Date: 100% Refundable
- 7 Days Before the Traveling Date: 50% Refundable
- 3 Days Before the Traveling Date: Non-Refundable
Applying for a Refund
To apply for a refund, please follow these steps:
- Contact us via WhatsApp or Email with the details of your booking and the invoice.
- Provide the necessary information, including your name, booking reference number, and reason for cancellation.
- Our customer support team will verify your request and process the refund according to the applicable refund policy.
Contact Information
If you have any questions or need assistance with your refund request, please don’t hesitate to contact us:
WhatsApp: +94776580266
Email: info@rokmitours.com
Note: Refunds will be issued to the original payment method used for the booking. Please allow up to [number of days] for the refund to be processed and reflected in your account, depending on your bank or payment provider’s processing times.
Changes to this Policy
We reserve the right to update or revise this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
By continuing to use our services after the posting of any changes to this policy, you acknowledge and agree to the updated terms.
Thank you for choosing RokmiTours. We appreciate your understanding and cooperation regarding our cancellation and refund policy.
