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Last updated: April 14, 2024

Thank you for choosing RokmiTours for your travel experiences in Sri Lanka. At RokmiTours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our website rokmitours.com and during the booking process.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect various types of information to provide and improve our services to you. The types of information we may collect include:

  • Personal Information: When you book a tour package or experience through our website, we may collect personal information such as your name, email address, phone number, and billing address.
  • Booking Information: We may collect details about your bookings, including the dates of travel, selected tour packages, preferences, and any additional services requested.
  • Payment Information: If you make a payment through our website, we will collect payment card information and other necessary billing details. Please note that we do not store payment card information after the transaction is complete.
  • Communication: When you contact us via email, phone, or through our website’s contact form, we may collect the content of your communication and any additional information you provide.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your bookings and requests for tour packages and experiences.
  • To communicate with you regarding your bookings, inquiries, and customer support.
  • To improve our services, website functionality, and user experience.
  • To send you promotional offers, newsletters, and updates about our services, with your consent.
  • To comply with legal obligations and regulations.

3. Information Sharing and Disclosure

We may share your information with third parties only in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, accommodation providers, and tour operators.
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from government authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We are committed to protecting the security of your information and take reasonable measures to safeguard it from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to access, update, and correct your personal information held by us. You may also request the deletion of your information, subject to certain exceptions under applicable law. To exercise your rights or for any inquiries regarding your personal data, please contact us using the information provided below.

6. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@rokmitours.com
Phone: +94776580266

Changes to this Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time, and any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

By continuing to use our services after the posting of any changes to this Privacy Policy, you acknowledge and agree to the updated terms.

Thank you for choosing RokmiTours. We are committed to providing you with unforgettable travel experiences while respecting your privacy and protecting your personal information.